the service you deserve
Peace of mind
We want to make sure that we are giving you a good service. We do this by a process called quality assurance. This process involves rigorous checks on our staff and the services we deliver to ensure our standards are of the highest quality and that you are satisfied with them.
Silva Care will also send you a questionnaire every now and then, giving you the opportunity to give us some feedback. We hope that you will be happy with the service you receive from Silva Care but if you are not you should tell us.
If the problem is not resolved and your care/ support is funded through either social services or the NHS you may approach them and follow their individual complaints procedures. Your support worker will be able to find out who funds your care if you do not know this. Silva Care is routinely inspected by Care Quality Commission and other authorities.
let us know
Feedback & Complaints
We welcome and encourage feedback about the service so that we can try to improve. If you are unhappy about the service you can talk to any member of staff. They will take your problem seriously and they may need to ask you further questions to help to understand why you are unhappy. They will tell you what they are going to do about your problem. If you are not happy with what they say or you think it is very serious you can inform one of the managers directly. They will investigate your complaint and tell you what is going to happen.