We want to make sure that we are giving you a good service. We do this by a process called quality assurance. This process involves rigorous checks on our staff and the services we deliver to ensure our standards are of the highest quality and that you are satisfied with them.

Silva Care will also send you a questionnaire every now and then, giving you the opportunity to give us some feedback. We hope that you will be happy with the service you receive from Silva Care but if you are not you should tell us.

If the problem is not resolved and your care/ support is funded through either social services or the NHS you may approach them and follow their individual complaints procedures.  Your support worker will be able to find out who funds your care if you do not know this. Silva Care is routinely inspected by Care Quality Commission and other authorities.