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COVID-19: Current Information and Guidance

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COVID-19: Current Information and Guidance

CQC
Silva Care are taking extra precautions to help keep our staff and the people we support safe and supported from exposure to the COVID-19 virus. The information below shows you what precautions we will be taking to ensure the safety of our staff and service users.

What Silva Care are doing?

Other measures we are taking

How you can help

We respectfully ask that you keep your family member/carer for person at home if they are unwell at this time, and follow the self-isolation guidance if any family member presents with the following symptoms.

Please can you let us know as soon as possible if you or a family member presents with the above symptoms.

Can we ask that you observe and follow the latest government guidance to ensure that we all help to protect our most vulnerable people and prevent the spread of the virus.

Can you please refrain from visiting our services wherever possible, please contact the manager of your service for further information on visiting. We can arrange video calls via skype with your loved ones if needed.

Ongoing plans

We are following government and NHS England guidance, and this may unfortunately lead to service disruptions and possibly the temporary closure of some of our services. Our supported living services will remain open. We will keep you informed and ask for your support and patience in this difficult time and be ensured that we will minimise disruptions as far as possible.  If you have any concerns about your support, please contact head office on 01179562411 during office opening hours which are 8:30 – 16:30 Monday to Friday. We do offer an out of hours service on the same number but this is for emergency calls only.

Government Guidance

Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19

Advice for people at high risk from coronavirus (shielding)

Check your systems

Supported Living

We Asked, You Said, We Did

QA Coronavirus SUs accessible

Communication Tools

General advice (September 2020)

Beth needs to self-isolate:
social story example

Silva Care are able to create personalised social stories for those who we support. A social story is a tool that can be used to help those with communication difficulties to be able to understand a particular event or information better. If you require a social story for self-isolating during this period, please email admin@silvacare.org.uk

Other useful information

NHS – how to wash your hands

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